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Frequently Asked Questions (FAQ)

Is hellokorean a school?

Hellokorean is not a school. It is an online marketplace that connects students with independent teachers.

Who is responsible for the quality and outcome of lessons?

Teachers are independent professionals and are primarily responsible for the content, quality, and outcomes of their lessons.

How do lesson booking and payments work?

All lesson bookings and payments must be made through the platform. Cancellation and refund policies are governed by our separate terms.

What rules of conduct must students and parents follow?

Students and parents must act respectfully, follow the law, and must not engage in harassment, discrimination, or abusive behavior toward others.

Does hellokorean guarantee learning outcomes?

Hellokorean does not guarantee specific learning results, and its liability is limited to the extent permitted by law.

Is hellokorean the employer of teachers?

No. Hellokorean is not an employer. It provides a platform for matching students and teachers, along with payment infrastructure.

What responsibilities do teachers have?

Teachers must accurately represent their qualifications and experience and are directly responsible for lesson quality and professionalism.

Are off-platform private transactions allowed?

Lesson bookings and fee settlements must follow platform rules. Off-platform private transactions are discouraged.

What happens if a teacher violates the rules?

Accounts may be restricted or terminated if a teacher engages in harassment, discrimination, or inappropriate behavior.

What personal data does hellokorean collect?

We collect only the minimum data necessary to operate the service, such as account information, lesson bookings, and messages.

How is payment information handled?

Payment information is processed through third-party payment providers. Full card details are never stored on our servers.

Is personal data sold to third parties?

No. Personal data is never sold. It may only be shared for matching, legal compliance, or safety-related purposes.